Booking Terms & Conditions

Trading Name:

Adventure Discovery Ltd trading as Kiwi Discovery was incorporated under the Companies Act 1955 on the 24th September 1987.

Cancellations:

Milford Sound-

If you cancel your trip within 24 hours of the trip commencement, a cancellation fee may be incurred. If a cancellation is made 1 hour or less before the trip commencement, no refund will be given. Kiwi Discovery reserves the right to amend, cancel, or postpone services due to weather, road conditions and/or at their own discretion.

Ski Packages-

Cardrona and Treble Cone:

If you cancel your trip within 24 hours of the trip commencement, a cancellation fee may be incurred. If a cancellation is made 1 hour or less before the trip commencement, no refund will be given. Kiwi Discovery reserves the right to amend, cancel, or postpone services due to weather, road conditions and/or at their own discretion.

Coronet Peak and The Remarkables:

Bookings must be made at least 2 weeks prior to trip commencement. No refunds will be given on cancellations within 2 weeks of the trip commencing.  No changes can be made once payment is received and booking confirmation given. Any cancellations or amendments to bookings prior to the 2 week deadline may incur a $50 fee. Kiwi Discovery reserves the right to amend, cancel, or postpone services due to weather, road conditions and/or at their own discretion.

Mountain Transport

No shows or cancellations within 24 hours are non-refundable. Kiwi Discovery reserves the right to amend, cancel, or postpone services due to weather, road conditions and/or at their own discretion.

Airport Transfers-

Cancellations to your trip within 24 hours of the trip commencement are non- refundable. Kiwi Discovery reserves the right to amend, cancel, or postpone services due to weather, road conditions and/or at their own discretion.

Track Transport-

No shows or cancellations within 24 hours are non-refundable. Kiwi Discovery reserves the right to amend, cancel, or postpone services due to weather, road conditions and/or at their own discretion.

Track Packages-

Cancellations after a confirmed booking is made will incur a fee of $150 per person. Any amendments to a confirmed booking will incur a $60 fee per person plus any additional charges imposed by the Department of Conservation or accommodation. Any bookings cancelled within 7-28 days prior to trip departure may incur a fee. Cancellations received 7 days or less prior to trip departure are non-refundable. Kiwi Discovery reserves the right to amend, cancel, or postpone services due to weather, road conditions and/or at their own discretion.

Refunds:

No refunds will be given on unused portions of a product or trip. Bookings cancelled, amended or altered after travel has commenced do not qualify for any refund. Refunds may be considered at Kiwi Discovery’s discretion and only under extenuating circumstances or in accordance with the cancellation policies described above.

Deposits and Final Payments:

General- 

All prices displayed on this website are in $NZ.

All trips or packages must be paid in full for the booking to be confirmed.

The name that will appear on your statement will be Kiwi Discovery.

Track Packages-

A non-refundable deposit of $120 per person must be paid upon booking to confirm track packages. If the desired dates required are not available your deposit will be refunded in full. A booking is not confirmed until the deposit is paid.

Final payments for track package bookings are to be paid in full to Kiwi Discovery no later than 28 days prior to trip departure. If a booking is made within 28 days of departure, full payment is required at time of booking to confirm the trip.

Travel Insurance:

Kiwi Discovery strongly recommends you purchase travel insurance at the time of booking. We suggest it cover a loss of deposit, cancellation fees and loss of baggage.

Holiday Costs:

All holidays and quoted prices are based on prices at the time of printing and the right is hereby specifically reserved to modify the itinerary or prices without notice in any way considered necessary or desirable. Prices shown include New Zealand goods and services tax of 15%.

Carriage and Tariff Responsibilities:

Kiwi Discovery cannot accept liability for losses or additional expenses due to delays for transport services, sickness, weather, injury or for any unforseen circumstance.

Baggage and personal effects are carried at the passenger’s own risk throughout their holiday and it is the passenger’s responsibility to adequately insure for loss or damage.

The responsibilities of other carriers are limited as specified in their tickets, conditions of carriage and tariffs.

Kiwi Discovery reserves the right to substitute accommodation of a similiar standard if a clients choice is unavailable.

Track accommodation is provided by the Department of Conservation. Kiwi Discovery does not accept liability for any actions or omissions on behalf of accommodation services and transport providers over whom the company has no direct or exclusive control.

All track departures dates are subject to availability of the Milford, Routeburn and Kepler tracks. Departure dates are subject to track conditions.

All other departures are also subject to availability.